Privacy Policy
Your privacy and data protection are fundamental to our business operations in Sri Lanka.
Introduction
QCETL (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our enterprise solutions in Sri Lanka.
This policy complies with the Data Protection Act No. 9 of 2022 of Sri Lanka.
Information We Collect
Personal Information
- Name, email address, phone number, and business contact details
- Company information and job title
- Billing and payment information for our services
- Technical support communications and service requests
Technical Information
- IP addresses, browser type, and operating system
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
- Network infrastructure data for our automation services
Business Information
- Information about your IT infrastructure and requirements
- POS system transaction data (when using our QC POS solutions)
- Network performance and security analytics
- Support tickets and service interaction logs
How We Use Your Information
Service Delivery
- Provide network automation services
- Deliver POS system solutions
- Offer technical support and maintenance
- Process payments and billing
Business Operations
- Communicate about services and updates
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and ensure security
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: Trusted partners who assist in delivering our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent for sharing
Data Security
We implement appropriate technical and organizational security measures to protect your personal data:
- SSL/TLS encryption for data transmission
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers with 24/7 monitoring
- Regular data backups and disaster recovery plans
Your Rights
Under Sri Lanka Data Protection Act
- Right to be informed about data processing
- Right to access and rectify personal data
- Right to erasure in certain circumstances
- Right to withdraw consent
Data Protection
We ensure appropriate safeguards are in place for data protection, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Explicit consent where required
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
Note: Disabling certain cookies may affect the functionality of our services.
User Data Deletion
Automatic Data Deletion (30-Day Inactivity)
If you do not use your QCETL account for 30 consecutive days, all personal data associated with your account will be automatically and permanently deleted from our systems.
This includes profile information, login credentials, preferences, usage logs, and any third-party app connections (including WhatsApp integrations).
Request Immediate Deletion
To request immediate deletion of your personal data, please contact us at:
For full details, please visit our User Data Deletion page.
Third-Party App Integrations
Our services may integrate with third-party platforms including WhatsApp, Meta, and other messaging services. When you use these integrations:
- Data shared through integrations is subject to both our privacy policy and the third party's privacy policy
- You can revoke third-party access at any time through your account settings
- Deleting your QCETL account will automatically revoke all third-party connections
- For data held directly by third parties (e.g., Meta/WhatsApp), please refer to their respective privacy policies
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
General Privacy Inquiries
Email: [email protected]
Data Deletion Requests
Email: [email protected]
Address
QCETL (Private) Limited, No 43, Walukarama Road, Colombo 03, Sri Lanka
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.